Help customers help themselves by building a knowledge base—a self-service experience that improves customer satisfaction and reduces support requests.
Embonic Technosoft knowledge base software is simple to customize and use - as either an internal knowledge base, an IT knowledge base, or a customer facing resource. And because it’s always available, customers and agents can serve themselves with the right information at the right time.
Build out a web-based knowledge base without worrying too much about the details. Drafts save if you’re in the middle of a work in progress, and rich formatting ensures that articles are easy to read. If you’re building an internal knowledge base, content can quickly be restricted to certain groups.
Embronic Technosoft makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over different languages provides a localized experience that’s right for everyone.
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